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Delivery conditions

Thank you for your order in or interest in our web store. To ensure you a smooth and satisfactory delivery process, we would like to explain our delivery terms in more detail:

Order process:

  1. Order confirmation:
    After you have placed an order, you will receive an order confirmation from us by e-mail.
    Please check all information carefully and contact us immediately if any discrepancies occur.
  2. Preparation and packing:
    As soon as we detect a receipt of money, we will prepare your order for transportation.
    Our experienced staff will carefully pack your items and securely cushion them to prevent damage in transit.
  3. Delivery date:
    Once your order is ready for delivery, you will receive an email from us with the estimated delivery date.
    Please make sure to listen for calls from our driver during this period to ensure a smooth delivery.
  4. Forwarding agent:
    We use our own shipping company to deliver your order.
    This enables us to avoid transport damage and, if necessary, to identify and repair it quickly. Your satisfaction is close to our heart.
  5. Delivery time:
    Delivery is usually within 3-5 business days after receipt of money.
    Please note that in exceptional cases there may be delays, for which we apologize in advance.
    If there are any unforeseen delays, we will inform you immediately.

Cost of premium delivery by our forwarding company:

  • For deliveries to the specified delivery countries, the premium delivery fee is 49,95€ (different costs for other countries).
  • We are pleased to inform you that you will benefit from free delivery if the cart is 350€ or more.

We hope that this information will help you better understand the delivery process in our web store. If you have any further questions, please do not hesitate to contact us. We are at your disposal.

Thank you for your trust in our service!